Description:
Improve customer satisfaction levels
; Analyze service quality from the perspective of the NPS Datamap, Daset/Voset Robot, CEM, Astellia, etc
.; Analyze service quality from the perspective of NMS (Netack, Osiris, U2000, etc.)
; Build customer loyalty and reduce the volume of reports;
Manage complaints raised by the distribution teams in the various marketing zones
; Analyze customer complaints;
Organize the analysis of malfunctions, incidents, and reasons for dissatisfaction of technical origin from all sources (reports, incidents and crisis situations, measurement of unavailability and response times, surveys, customer feedback, etc.);
Reduce the volume of malfunctions
; Manage the development and progress of improvement action plans across the entire local technical chain as well as on the Local processes based on malfunction analyses;
§ Report periodically to the ad-hoc QoS/QoE committee of the Service and the status of ongoing actions (Customer Experience committee);https://googleads.g.doubleclick.net/pagead/ads?gdpr=1&gdpr_consent=CQft6wAQft6wAEsACBENCSFoAP_gAEPgAARgK1IB_C7EbCFCiDJ3IKMEMAhHABBAYsAwAAYBAwAADBIQIAQCgkEYBASAFCACCAAAKASBAAAgCAAAAUAAIAAFAABAAAwAIBAIIAAAgAAAAEAIAAAACIAAEQCAAAAEAEAAkAgAAAIASAAAAAAAAACBAAAAAAAAAAAAAAAABAEAAQAAQAAAAAAAiAAAAAAAABAIAAAAAAAAAAAAAAAAAAAAAAgAAAAAAAAAABAAAAAAAQWEQD-F2I2EKFEGCuQUYIYBCuACAAxYBgAAwCBgAAGCQgQAgFJIIkCAEAIEAAEAAAQAgCAABQEBAAAIAAAAAqAACAABgAQCAQAIABAAAAgIAAAAAAEQAAIgEAAAAIAIABABAAAAQAkAAAAAAAAAECAAAAAAAAAAAAAAAAAAIAAEABgAAAAAABEAAAAAAAACAQIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAIAAA.ILCIB_C7EbCFCiDJ3IKMEMAhXABBAYsAwAAYBAwAADBIQIAQCkkEaBASAFCACCAAAKASBAAAoCAgAAUAAIAAVAABAAAwAIBAIIEAAgAAAQEAIAAAACIAAEQCAAAAEAEAAkAgAAAIASAAAAAAAAACBAAAAAAAAAAAAAAAABAEAASAAwAAAAAAAiAAAAAAAABAIEAAAAAAAAAAAAAAAAAAAAAgAAAAAAAAAABAAAAAAAQAAAE&addtl_consent=2~61.89.122.161.184.196.230.314.442.445.494.550.576.827.1029.1033.1046.1047.1051.1097.1126.1166.1301.1342.1415.1725.1765.1942.1958.1987.2068.2072.2074.2107.2213.2219.2223.2224.2328.2331.2387.2416.2501.2567.2568.2575.2657.2686.2778.2869.2878.2908.2920.2963.3005.3023.3126.3234.3235.3253.3309.3731.6931.8931.13731.15731.33931~dv.&client=ca-pub-8127528471213975&output=html&h=250&adk=3535737231&adf=224688394&pi=t.aa~a.4269927312~i.39~rp.1&w=307&fwrn=7&fwrnh=100&lmt=1774279258&rafmt=1&armr=3&sem=mc&pwprc=1921297977&ad_type=text_image&format=307×250&url=https%3A%2F%2Fcameroun.minajobs.net%2Femplois-stage-recrutement%2F40847%2F&fwr=0&pra=3&rh=256&rw=307&rpe=1&resp_fmts=3&sfro=1&aieuf=1&aicrs=1&fa=27&uach=WyJBbmRyb2lkIiwiMTQuMC4wIiwiIiwiU00tQTcyNUYiLCIxNDYuMC43NjgwLjExOSIsbnVsbCwxLG51bGwsIiIsW1siQ2hyb21pdW0iLCIxNDYuMC43NjgwLjExOSJdLFsiTm90LUEuQnJhbmQiLCIyNC4wLjAuMCJdLFsiR29vZ2xlIENocm9tZSIsIjE0Ni4wLjc2ODAuMTE5Il1dLDBd&abgtt=13&dt=1774279258614&bpp=22&bdt=6157&idt=22&shv=r20260318&mjsv=m202603180101&ptt=9&saldr=aa&abxe=1&cookie=ID%3D12bd885dc6eb1832%3AT%3D1771246954%3ART%3D1774278980%3AS%3DALNI_MZ491u-qdg_IG-f8pE4fFPZvlYFSw&gpic=UID%3D0000135b82237e18%3AT%3D1771246954%3ART%3D1774278980%3AS%3DALNI_MZ4vapwxvi5i5CtnrMe_68Uwlb6cw&eo_id_str=ID%3D75656087c095788f%3AT%3D1760218727%3ART%3D1774278980%3AS%3DAA-AfjZ3xYDF7oNxb9yde3IlofjA&prev_fmts=337×280%2C307x1155%2C0x0%2C307x250&nras=3&correlator=6641243599375&frm=20&pv=1&u_tz=120&u_his=1&u_h=915&u_w=412&u_ah=915&u_aw=412&u_cd=24&u_sd=2.625&dmc=4&adx=52&ady=2341&biw=411&bih=777&scr_x=0&scr_y=0&eid=31097351%2C95378429%2C31097348%2C95386357%2C95379823&oid=2&pvsid=1393282774153182&tmod=1848199711&uas=0&nvt=1&fc=384&brdim=0%2C0%2C0%2C0%2C412%2C0%2C412%2C915%2C411%2C777&vis=1&rsz=%7C%7Cs%7C&abl=NS&fu=1152&bc=31&bz=1&bisch=0&blev=0.69&num_ads=1&ifi=6&uci=a!6&btvi=3&fsb=1&dtd=188
§ Be the guarantor of the service’s QoS and the local country point of contact;
Improve service availability and quality
; § Assist service managers in developing service quality improvement action plans;
§ Coordinate root cause investigations of service degradation;
Coordinate end-to-end investigations of service quality degradations.
Qualifications
: Typical Education: Bachelor’s + 4/5 in Telecommunications;
Minimum Experience: 2 years for an Engineer/10 years for a Senior Technician;
Main Location: CM-Littoral;
Work Locations: Maképé Makepe Site, Orange Building, Douala 1864
; Job Title: Customer;
Organization: Orange Cameroon
; Contract Type
: Permanent;
Contract Type: Executive
HOW TO APPLY?
Applications must be submitted exclusively via the website: https://orangecameroun.taleo.net/careersection/ex/joblist.ftl#
Application deadline: URGENT – March 2026