As part of strengthening our teams and
expanding our activities, CAMTRACK SAS,
a company specializing in geolocation,
telemetry, tracking and fleet management, is recruiting
Customer Care & Customer Experience Agents.
MISSIONS
– Provide a proactive personalized welcome – Collaborate closely with technical teams,
to customers (by phone, email, commercial platform and operations to ensure ahttps://googleads.g.doubleclick.net/pagead/ads?gdpr=1&gdpr_consent=CQNvpkAQNvpkAEsACBENBfFoAP_gAEPgAARgINJD7C7FbSFCwH5zaLsAMAhHRsAAQoQAAASBAmABQAKQIAQCgkAYFASgBAACAAAAICRBIQIECAAAAUAAQAAAAAAEAAAAAAAIIAAAgAEAAAAIAAACAIAAEAAIAAAAEAAAmAgAAIIACAAAgAAAAAAAAAAAAAAAAACAAAAAAAAAAAAAAAAAAQNVSD2F2K2kKFkPCmwXYAYBCujYAAhQgAAAkCBMACgAUgQAgFJIAgCIFAAAAAAAAAQEiCQAAQABAAAIACgAAAAAAIAAAAAAAQQAABAAIAAAAAAAAEAQAAIAAQAAAAIAABEhAAAQQAEAAAAAAAQAAA&addtl_consent=2~70.89.93.108.122.149.184.196.236.259.311.313.323.358.415.442.486.494.495.540.574.609.864.981.1029.1048.1051.1095.1097.1126.1205.1276.1301.1365.1415.1449.1514.1570.1577.1598.1651.1716.1735.1753.1765.1870.1878.1889.1958.1960.2072.2253.2299.2373.2415.2506.2526.2531.2568.2571.2575.2624.2677.2778~dv.&client=ca-pub-8127528471213975&output=html&h=250&adk=3535737231&adf=319012167&pi=t.aa~a.4269927312~i.16~rp.1&w=307&fwrn=7&fwrnh=100&lmt=1757336948&num_ads=1&rafmt=1&armr=3&sem=mc&pwprc=1921297977&ad_type=text_image&format=307×250&url=https%3A%2F%2Fcameroun.minajobs.net%2Femplois-stage-recrutement%2F37148%2F&fwr=0&pra=3&rh=256&rw=307&rpe=1&resp_fmts=3&sfro=1&wgl=1&fa=27&uach=WyJBbmRyb2lkIiwiOS4wLjAiLCIiLCJTTS1HOTU1RiIsIjEzOC4wLjcyMDQuMTc5IixudWxsLDEsbnVsbCwiIixbWyJOb3QpQTtCcmFuZCIsIjguMC4wLjAiXSxbIkNocm9taXVtIiwiMTM
smooth and consistent digital or in-person customer experience).
– Effectively manage complaints, incidents – Train, support and retrain customers on
techniques and customer requests with complete monitoring
until resolution. The optimal use of CAMTRACK platforms and solutions (Wialon, CSS, CMS PRO, etc.).
– Collect and analyze customer feedback (Insights) … – Actively contribute to
customer loyalty and satisfaction by identifying irritants, anticipating needs and strengthening the relationship of trust.
and improve the customer experience
– Write regular reports on recurring incidents
and propose improvement plans in Customer Care and compliance with
continuous quality standards.
– Minimum 2 to 3 years’ experience in a
similar position (Customer Service, CustomerCare Technical Support (CX), ISO 9001, CRM Dynamics, or equivalent.
or Customer Experience).
Autonomy, rigor, team spirit and strong sense of
good knowledge of fleet management platforms
(Wialon, CSS, CMS PRO).
Excellent interpersonal skills: listening skills, diplomacy, clear communication and solution orientation.
Mastery of customer relationship management tools (CRM, ERP Helpdesk). HOW TO APPLY: Send your CV and cover letter to the following address: carriere@camtrack.net
Deadline for receipt of applications: September 10, 2025
