Location: Logpom – Douala
Application deadline: September 27, 2025
Send applications to: prepdia@gmail.com
About Prepdia
Prepdia is a pan-African company specializing in home tutoring , from primary to secondary school. Present in several countries, our mission is to enable each student to achieve excellence through personalized support.
Main mission
The Customer Service Representative is the main point of contact between Prepdia and its clients (parents). They ensure customer satisfaction, course monitoring, problem resolution , and optimization of the parent/tutor experience. Their role is crucial for customer loyalty and quality of service .
Main responsibilities
- Respond to customer concerns and questions via call, WhatsApp or email.
- Ensure regular monitoring of lessons: satisfaction, punctuality of tutors, progress of children.
- Manage complaints in a prompt, professional and solution-oriented manner.
- Maintain a proactive relationship with parents (follow-up calls, personalized messages).
- Collaborate with the operational team to reassign a tutor when needed.
- Ensure the quality of the service provided and collect customer feedback.
- Update customer tracking records in digital tools (tables, CRM).
- Participate in meetings and make suggestions for improvement.
Desired profile
- Bac +3 minimum , ideally in communications, management, or customer relations.
- Fluency in spoken and written French, good spelling required.
- Very good interpersonal skills, ability to listen and manage conflicts.
- Excellent organization, rigor and autonomy.
- Good command of digital tools
- Sense of confidentiality, diplomacy and kindness.
- Knowledge of the education sector is a plus .
Working conditions
- Work in person in Douala.
- Hours: Monday to Saturday
How to apply?
Send by email to prepdia@gmail.com no later than September 27, 2025 , with the subject line:
“Application – Customer Service Representative Cameroon”
The application file must include:
- Updated CV (PDF)
- Cover letter explaining why you are the best person for this position
