Tuesday, September 2, 2025
Recruitment announcement
RECEPTION AND ADMINISTRATION AGENT
JOB TITLE: Reception and Administration Agent
LOCATION: Across the Afriland First Bank Network
SUPERVISOR: CONTRACT TYPE:
Reception and Administration Agent
Central Manager/Agency Manager
CDI
MAIN MISSION:
ACADEMIC LEVEL:
REQUIRED EXPERIENCE:
Ensure the physical and telephone reception of customers and users, identifying their needs and directing them to the appropriate services.
Carry out routine administrative and logistical tasks;
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Ensure the administrative processing of routine banking operations: bank card management, simple order processing, ATM management, etc.
Ensure customer satisfaction by assisting with simple procedures and ensuring quality service Manage diaries, organize meetings, daily logistics; Holder of a Bac + 2 or 3 in accounting, banking, finance, administration, management, Marketing, Commerce, Sales.
Minimum 1 year of experience in a similar position would be an asset.
REQUIRED SKILLS:
KNOW-HOW
Communicate with courtesy and clarity
Autonomously handle day-to-day banking operations (in Branch) Master and apply procedures
• Good knowledge of IT tools
• Keep mandatory registers and documents
• Be customer-oriented
• Report on activity
KNOWLEDGE
Reception techniques
Expression in French and English
Communication techniques
Knowledge of basic banking products
BEAC, COBAC regulations
• Internal procedures related to the administrative management of customers
Knowledge of banking secrecy
Microsoft office suite
SKILLS
Sense of rigor, discretion and confidentiality;
• Humility;
• Good presentation;
• Courtesy, availability and responsiveness;
Good organization;
Listening skills;
Team spirit
Working under pressure
SUBMISSION CONDITIONS:
All candidates must submit their application by sending their updated CV to the email address: firstbankcarrieres@afrilandfirstbank.com
IN SUBJECT: << AAA Recruitment >>
DEADLINE FOR RECEIPT OF APPLICATIONS:
September 5, 2025
•Afriland First Bank
THE HUMAN RESOURCES DEPARTMENT
The interest of the clientele is our priority
