Douala-Cameroon
Application deadline
05/12/2025
How to apply?
Click on the link below and fill out the form:
https://forms.gle/1ABshxdamjrdCEKQ7
fin Activa Assurances CMR
www.group-activa.com/cameroun
Globus
Committed to your success
Activa
-assurances
passionately about customers
ACTIVA ASSURANCES is looking for the following services:
Job title: Customer Service Representative M/F
Number of positions: 02
Location: Douala – Cameroon
Type of contract: Permanent
Offer date: 04/28/2025
Main mission:
Reporting to the Customer Experience Manager, your mission will be to guarantee an exceptional customer experience through
efficient, rapid and qualitative management of requests, complaints and needs expressed by customers on the various contact channels.
Job content:
Receive, analyze and process customer requests via telephone, email or in person.
Resolve complaints within the given timeframe or escalate them if necessary. Inform customers about products, services, and procedures according to current standards. Identify bottlenecks in the customer journey and suggest areas for improvement. Participate in customer satisfaction surveys and feedback analysis. Update customer information in management tools. Prepare reports on processed requests and monitor service performance. Actively collaborate with the call center and other departments (Sales, Marketing, Claims, Development). Participate in the implementation of customer information campaigns. Report operational incidents and suggestions for improvement to management. Required profile Diploma: Bac+2/3 in Marketing, Sales, or related fields Experience: Minimum 2 to 3 years in a similar customer relations role, ideally in the insurance, banking, or service sectors. Experience in outgoing calls would be an asset. Skills: Excellent listening and claims management skills Proficiency in customer relationship management tools (CRM, databases) Strong reporting and performance monitoring skills Good knowledge of insurance products and services Ability to analyze and synthesize customer situations Ability to use office tools (G-Suite) to produce relevant documents. Good written and oral skills in French and English.
Attitudes:
Sense of service and customer orientation
Proactivity and autonomy
Team spirit and interdepartmental cooperation
Ability to adapt to changes
Resilience and stress management in a demanding context
HOW TO APPLY:
Application file:
The application file consists of a detailed CV (PDF format) which must be submitted exclusively via the following link
https://forms.gle/1ABshxdamjrdCEKQ7 no later than May 12, 2025.
ACTIVA is a socially responsible Group; we attach importance to respecting human rights and equal
opportunities.
NB: Only pre-selected candidates will be contacted.
end Activa Assurances CMR
www.group-activa.com/cameroun
Globus Activa
assurances