OBJECTIVE OF THE POSITION
Reconciliation and Settlement of Visa, MasterCard transactions (issuer and acquirer)
Reconciliation and Settlement of CUP, GTP, GIMAC transactions Reconciliation and Settlement of PRIME; MIGS transactions Ensure the monitoring of ChargeBacks and their resolution Carry out the daily reconciliation of card transaction accounts (ACQUIRER SUSPENS ACCOUNT; ISSUER S/A; PRIME; etc.). Identify the suspenses in these accounts and correct them Ensure compliance with the SLA in the processing of customer complaints Propose/initiate the review of procedures relating to the reconciliation and compensation of card transactions. Ensure the correct accounting of transaction revenues (Interchange fees; Mark-UP; OIF; etc.) Authorize Onboarding operations on online platforms; Verification of GTP invoices; E-PROCESS; VISA Dispatch instant Cards to agencies. Ensure the clearing/Settlement of Card transactions (Visa, MasterCard, CUP, GIMAC, GTP, etc.) Ensure that reconciliations and Settlements are carried out daily to avoid exchange losses for the bank Contribute to improving customer service by ensuring prompt resolution of customer complaints relating to payments made on other networks (Interbank, Inter-branch, Online or internationally). Provide general satisfaction to customers and partners. Help improve the bank’s quality of service Provide quality service to reduce customer complaints Promptly provide solutions to customer complaints Reduce or intercept acts of internal fraud Allow business continuity with cards by acting in time REPORTING LINE Head Cards Operations EXPERIENCE & QUALIFICATIONS MAIN RESPONSIBILITIES Provide statistical elements on all cards Ensure the production of regulatory reports related to this activity. Process card limit increases at the request of customers. Process card blocking and unblocking in compliance with exchange regulations. Carry out any other tasks defined by the hierarchy. Experience in the banking sector and particularly a good knowledge of digital products and electronic banking;
Good command of VISA/MASTERCARD rules
Good command of current foreign exchange and banking regulations.
Higher education Bac + 3/4 preferably in finance, management, accounting, marketing or
other related disciplines
ATTITUDES AND SKILLS
Excellent communication and teamwork skills
Ability to work independently on set objectives
Strong sense of a job well done.
Innovation
Mastery of Microsoft Word, Excel and Powerpoint tools
Knowledge of risk management
Bilingual French/English would be an asset
Mastery of automation on VBA would be an asset
Good command of current financial and banking regulations.
Good command of current electronic banking regulations.
Great discretion, be rigorous in work, efficient, and available
Be endowed with easy understanding
Know how to resist pressure
Be courteous,
Work in a team with all staff
Respect visitors and colleagues
Have a perfect mastery of communication techniques
Be autonomous
Be versatile
Work in a multidisciplinary team
APPLICATION PROCESS:
Please submit your CV
and cover letter to
ECM-Recruit@ecobank.com
no later than Thursday, October 31 at
5:00 p.m. sharp, with the
subject line “Card Officer”
NB: Only applications that meet
the selection criteria will be considered ECOBANK CAMEROUN SA is an equal opportunity
company . We do not discriminate on the basis of gender, religion, ethnicity , social status, physical ability, etc
