CFAO INFRASTRUCTURE is recruiting for a position based in Douala (Cameroon).
DESCRIPTION OF THE MISSION:
• Monitor the execution of service contracts
• Ensure that events that could impact the service contract are taken into account throughout its
life cycle.
• Ensure compliance with contract clauses and commitments made to customers as well as
the quality of service provided.
• Guarantee a customer relationship of trust and quality through communication
• Analyze data from problems encountered and customer complaints and propose
corrective actions necessary to deal with non-conformities.
• Organize customer visits/audits in order to know their satisfaction levels, collect
potential needs and verify the application of contractual terms.
• Organize audits at the client’s premises, in order to measure staff performance
• Anticipate and manage risks linked to contracts on a daily basis and participate in the management of
crisis situations.
• Continuously evolve the “Customer experience” according to market developments and
customer requirements in order to ensure feedback and participate in the development of
the expertise and know-how of our teams.
• Contribute to the profitability of service contracts.
CANDIDATE PROFILE:
• Bac+4/5 in QHSE, management or equivalent
• 5 years of experience in service quality management, governance of service contracts
•
Experience in continuous improvement, risk management, planning, budget
• Experience in writing and optimizing processes
• Excellent writing skills
• Comfortable with IT tools
• Analytical
skills REQUIRED SKILLS:
• Be rigorous and methodical
• Respectful of the rules
• Solution-oriented mind
• Be respectful of details and customer satisfaction
• Ability to manage a team, apply procedures and methodologies
• Ability to ensure good customer relations
• Ability to think outside the box and propose innovative solutions.
RECRUITMENT NOTICE
HOW TO APPLY?
Candidates must send their CV to the address: recruitmentcfaotehc@cfao.com
The deadline for receipt of applications is February 16 at 5 p.m. sharp.
If after 02 weeks we have not contacted you, please consider
that your profile has not been retained.
01 SERVICE DELIVERY MANAGER|