Remote work – Full time
Location: 100% remote
Contract type: Permanent contract / Full time
Sector: IT service provider – Software development
About the position
As part of our growth, we are looking for a motivated, autonomous, and results-oriented Customer Relations Officer to strengthen our team. You will play a key role in managing interactions with our customers, partners, and prospects, actively contributing to their satisfaction and the quality of our communication.
Main missions
• Monitor email exchanges with our prospects and partners, ensure follow-ups, and maintain fluid communication.
• Manage incoming customer requests (by email, form or other digital channels).
• Provide first-level customer support, in collaboration with the technical team.
• Participate in the continuous improvement of customer relations: feedback, satisfaction monitoring, updating databases.
• Work in coordination with technical and commercial teams to streamline internal processes.
Desired profile
• Holder of a diploma in IT, business or digital communications.
• Comfortable with digital tools (emails, CRM, spreadsheets, collaborative tools, etc.).
• Computer skills and a good understanding of services related to software development.
• Excellent written and oral communication.
• Ability to work independently and manage priorities.
Requirements
• Have a high-performance personal laptop.
• Have a stable and permanent Internet connection.
• Be available for full-time teleworking.
Why join us?
• An innovative and human company.
• A 100% digital and flexible environment.
• Opportunities for skills development and advancement.
• A dynamic team, focused on collaboration and excellence.
Candidacy
Send your CV and a short cover letter to the following address: recrutement@seotulipe.com
Subject: Application – Remote Customer Relations Officer
