Job position information
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Job title: MULTIMEDIA CUSTOMER ADVISOR
Publish date: 2025-02-17 09:07:08
Location (Country/City): Douala – Cameroon
Contract type: CDD
Start date: 03/03/2025
Experience level: 1-3 years
Mission / Job description:
In order to strengthen its Customer Relations Center team, Advans Cameroon is launching a call for applications for the recruitment of two (02) “Multimedia Customer Advisors” who will be based in Douala, at the institution’s Head Office.
Location: Headquarters – Douala Number of positions: 02 Contract: Fixed-term contract Duration: 18 months Missions / Responsibilities: Under the management of the Customer Relations Center Supervisor, you will be mainly responsible for: Providing quality reception and support for customer calls relating to the products and services offered by Advans in the 4 customer needs universes; Guaranteeing the compliance and reliability of the operations and files managed and applying the procedures; Carrying out commercial rebounds in order to propose solutions adapted and useful to the needs of customers. Participating in the commercial actions implemented at the CRC; Making outbound calls from targeting or by following up with emails and online quotes; Taking charge of processing customer emails centralized at the CRC; Making qualified appointments for the local network; Contacting customers by telephone and through all communication channels; Organizing your commercial activity in compliance with the set policy and defined ambitions; Processing customer operations while ensuring quality and compliance with deadlines; Ensure the updating of customer databases; Guarantee the processing of incoming calls (complaints or requests for information) by ensuring quality advice and support for customers; Ensure, upon request, the interim of the CRC supervisor in the event of absence; Carry out any other task proposed by his/her hierarchical superior. Profile / Profile: Required skills and qualities: Required skills Ease in speaking, writing and listening to French and English: being bilingual or multilingual is an asset; Strong negotiation skills;
Good organizational skills and ability to effectively manage priorities;
Writing and synthesis skills;
Ability to work under pressure;
Mastery of basic IT and digital tools (Office, telephone switchboard)
Required qualities
Sense of contact;
Diplomacy;
Dynamism;
Rigor;
Pragmatism.
Required profile:
Bachelor’s degree (Bac +3) / Accounting / Economics / Finance / Audit / Banking / Marketing / Communication
02 years minimum experience in the banking sector (Call Center, CRC, Front, middle or back office);
HOW TO APPLY:
Potential candidates wishing to occupy this position are invited to send their CV + cover letter to the attention of the Human Resources Department by following the link:
APPLY HERE or on our website www.advanscameroun.com no later than 02/21/2025