SOCIETE GENERALE CAMEROUN IS LOOKING FOR INDIVIDUAL CUSTOMER SERVICE OFFICERS FOR ITS INDIVIDUAL AND PROFESSIONAL CUSTOMER SERVICE DEPARTMENT
Job Category: 8
Location: 10 regions of Cameroon
The main mission of the Customer Service Officer is to ensure, under the authority of the Branch Manager, the operation, management and development of a portfolio of customers and prospects, and to develop relationship banking by providing a high level of customer satisfaction through quality services.
Your daily missions
Develop and manage the portfolio of clients and prospects
Identify sources of growth in its portfolio within its environment with a view to carrying out potentially profitable prospecting actions Use the reports provided by the support services to guide its commercial action Analyze the specific needs of the client and finalize the sale Advise clients and prospects on products and services adapted to their needs Sell banking products and services, with a view to increasing the equipment rate
Quality: Welcome and listen to clients and prospects Ensure the smooth running of day-to-day client operations in compliance with current procedures
Compliance and Operational Risks: Set up and monitor credit files until they are set up within the time limits Compliance with the Credit Granting Policy in force Regularly monitor limits and commitments on clients Initiate pre-litigation actions Facilitate the recovery of debts in connection with specialized professions Carry out the initiation of relations while respecting compliance aspects Ensure compliance and compliance with rules and procedures Apply group rules in in the fight against money laundering and the financing of terrorism Continuously integrate and ensure the reliability of information in the information system Take appropriate measures or report alerts on subjects carrying operational risks to your hierarchy
Professional skills: Know the banking offer intended for individual customers Know how to implement customer interview, sales, negotiation and prospecting techniques, Master the rules relating to compliance, the fight against fraud and money laundering, KYC and the reliability of the customer file, Have a good general economic and financial culture Be comfortable in English
Behavioral skills: Results orientation Customer orientation sense of risk ability to negotiate
team spirit ability to summarize tenacity
Profile of the external candidate:
Minimum BAC+3 in B Marketing, Banking, Finance, Commercial Action, Management or equivalent discipline
Minimum 3 years of professional experience in banking sales
Have good command of IT tools (office pack)
Have a category B driving license
Deadline: April 9, 2025
APPLICATIONS CAN BE SUBMITTED ONLY ON THE WEBSITE.