Position: Customer Service Representative
Work locations: Douala – Cameroon
About Us :
@FRIC FINANCE is a Category 2 microfinance institution specializing in savings collection and lending to individuals, SMEs, and micro-entrepreneurs.
Our mission is to promote financial inclusion by offering accessible, fast, and tailored services to meet the needs of the population, particularly those excluded from the traditional banking system.
General objective: to develop and manage a portfolio of clients, offering them suitable financial services (credit, savings, insurance, etc.), while guaranteeing the quality of service, the profitability of operations and the control of risks .
Specific objectives: To contribute to the financial inclusion of populations excluded from the traditional banking system, to recruit new clients, to ensure close support and personalized follow-up for each client, to participate in financial education and to build lasting customer loyalty and portfolio.
MAIN ACTIVITIES:
• Prospect for new clients and convince them to open accounts based on their activities and needs.
• Welcome, inform, and advise clients on the company’s products and services.
• Open accounts in the information and management system after verifying the authenticity and conformity of the documents received and ensure proper file maintenance.
• Create and update client booklets
. • Understand the agency’s clients and their needs and contribute to their satisfaction by ensuring high-quality service at the counter.
• Participate in the agency’s development by increasing the number of clients using various products and services (smart pay, cash vouchers, term deposits, account insurance, check cashing, etc.).
• Systematically update the client’s photo, signature, address, and tax file (NUI, DSF, ACF, registration certificate, location certificate) in the system.
• Maintain up-to-date records of all records provided to the branch.
• Forward to management, by the end of each day, all correspondence and documents received from the branch during the day (checkbook requests, transfer orders, payroll statements, check deposits, etc.) and all accounting documents received and entered.
• Participate in locating clients and contacting dormant account holders to reactivate their accounts.
• Ensure the proper execution of all teller transactions in accordance with applicable regulations.
• Analyze and monitor client files and offer them suitable financing solutions, while managing risks and ensuring loan recovery.
Application process: Send your CV and cover letter to rh@afric.ca // mylene.chefor@afric.group
