Customer Service Manager needed at CARIMO Empire

Do you know how to calm an angry customer without losing your smile?
Can you turn a complaint into loyalty?
Do you believe that premium customer service can make the difference between an ordinary brand… and an unforgettable one?

CARIMO EMPIRE is looking for its CUSTOMER SERVICE MANAGER.
Here, you don’t just answer messages.
You build a high-end customer experience for an ambitious, rapidly expanding African brand.
Do you have at least 3 years of experience?
A Bachelor’s/Master’s degree in Management, Marketing, Communication, or Business?
Do you know how to manage a team, analyze KPIs, and maintain impeccable customer relationships?
THEN THIS OPPORTUNITY IS FOR YOU! YOUR
MISSIONS:
• Manage customer service across all channels: calls, WhatsApp, social media, emails, in-person reception
• Supervise and develop a team of customer advisors
• Handle sensitive complaints professionally
• Improve customer experience and satisfaction
• Monitor performance: turnaround times, customer loyalty, service quality, NPS
• Collaborate with the sales and marketing teams to deliver a premium experience


• Produce reports and strategic recommendations for Management
PROFILE:
– Leadership & excellent interpersonal skills
– Strong listening and organizational skills
– Proficiency in CRM and office software
– Excellent written and oral communication skills
– English is a plus LOCATION
: YAOUNDÉ – FOKOU EMANA
BECOME THE FACE OF CUSTOMER EXPERIENCE AT CARIMO EMPIRE.
Application: rh@carimoempire.com
+237 658638166
www.carimoempire.com
CV + Cover letter + ID card.
If you’re ready to deliver a premium customer experience with every interaction… we’re waiting for you