
Able to practice throughout the national territory.
This is a position based in Douala.
Job Level: 3 – Job Grade: 2A
OBJECTIVES OF THE POSITION
Ensure clearing/settlement of Card transactions (Visa, MasterCard, CUP, GIMAC,
GTP, etc.)
Ensure that reconciliations and settlements are carried out daily in order to prevent the
bank from exchange losses
Contribute to improving customer service by guaranteeing prompt resolution of
customer complaints relating to payments made on other networks (Interbank,
Inter-branch, Online or internationally).
Bring general satisfaction to customers and partners.
Help improve the bank’s quality of service
Provide quality service in order to reduce customer complaints
Promptly resolve customer complaints
Reduce or intercept acts of internal fraud
Enable business continuity with the cards by acting in time
MAIN RESPONSIBILITIES
Reconciliation and Settlement of Visa, MasterCard transactions (issuer and acquirer)
Reconciliation and Settlement of CUP, GTP, GIMAC transactionsReconciliation and Settlement of PRIME transactions; MIGSMonitor ChargeBacks and their resolutionPerform daily reconciliation of card transaction accounts (ACQUIRERSUSPENS ACCOUNT; ISSUER S/A; PRIME; etc.).Identify outstanding issues in these accounts and correct themEnsure compliance with the SLA in processing customer complaintsPropose/initiate the review of procedures relating to the reconciliation and clearing ofcard transactions.Ensure the proper accounting of revenue on transactions (Interchange fees; Mark-UP; OIF; etc.)Authorize onboarding operations on online platforms;GTP invoice verification; E-PROCESS; VISA POSITION PROFILE Experience Experience in the banking sector and particularly good knowledge of digital productsand electronic banking;Good command of VISA/MASTERCARD rulesGood command of current exchange regulations and banking services.Higher education Bac + 3/4 preferably in finance, management, accounting, marketing or otherrelated disciplinesEducationTraining for the function is at BAC+4, BAC+5 level (MASTER/ENGINEERING in ITspecializing in design, analysis and development of SI) ATTITUDES AND ABILITIES Excellent communication and teamwork skillsAbility to work independently on set objectivesStrong sense of a job well done.InnovationMastery of Microsoft Word, Excel and Powerpoint toolsKnowledge of risk managementBilingual French/English would be an assetMastery of automation on VBA would be an assetGood mastery of current financial and banking services regulations.Good understanding of current electronic payment regulations.Great discretion, being rigorous in the work, efficient, and availableBeing easily understoodKnowing how to resist pressureBeing courteous,Working as a team with all staff
MAIN RESPONSIBILITIES
Dispatch Instant Cards to agencies.
Provide statistical elements on all cards
Ensure the production of regulatory reports related to this activity.
Process limit increases on cards at the request of customers.
Process card blocking and unblocking in compliance with exchange regulations.
Carry out any other tasks defined by the hierarchy.
REPORTING LINE
Higher Hierarchical:
Head Cards Operations
Respect visitors and employees
Have a perfect mastery of communication techniques
Be autonomous
Be versatile
Work in a multidisciplinary team
APPLICATION PROCESS
Please send your CV and cover letter to ECM-Recruit@ecobank. com, no
later than Monday June 3, 2024 at 5:00 p.m. sharp, mentioning “Card O cer” in the subject line.
NB: Only applications corresponding to the selection criteria will be invited.
ECOBANK CAMEROUN SA is a company that advocates equal opportunities. We do not discriminate on the basis of gender,
religion, ethnicity, social status, physical ability, etc.
Visit our website www.ecobank.com