EASE is a dynamic and innovative company in the travel and tourism industry, dedicated to delivering exceptional travel experiences to its customers. We value customer satisfaction, efficiency, and innovation in all our services.
As a Customer Service Manager, you will be the pillar of our customers’ satisfaction. You will supervise the customer service team and ensure that every interaction with customers reflects EASE’s standards of excellence.
Responsibilities
Effectively manage the General Manager’s agenda, appointments, and travel.
Prepare and follow up on meetings (invitations, materials, minutes, decision follow-up).
Coordinate the flow of information between management, internal teams, and external partners.
Write, format, and proofread letters, notes, reports, and presentations.
Ensure the administrative and logistical management of the General Management’s office.
Ensure the confidentiality and quality of strategic exchanges.
Participate occasionally in cross-functional projects related to the company’s growth.
Education + Experience
Minimum 3-year post-secondary degree in Management, Executive Secretarial Services, Communication or equivalent.
Proven experience (3 to 5 years minimum) in an Executive Assistant or Management Assistant position.
Excellent command of French and good knowledge of English (oral and written).
Proficiency in office tools (Word, Excel, PowerPoint, Outlook).
Excellent interpersonal, writing and organizational skills.
High sense of confidentiality, rigor and proactivity.
Ability to manage multiple priorities in a dynamic environment.
To apply
Applications will be analyzed upon receipt and the position may be filled before the deadline.
Contact
To apply, send CV + Cover letter to career@ease-ts.com with the subject line “Executive Assistant”
Deadline for receipt of application files: October 10, 2025