HSD Human Resource Solutions is recruiting on behalf of a diplomatic and cultural institution a Reception Agent (M/F) .
Duty station: Yaoundé, Cameroon
Sector of activity: Diplomatic and cultural institution — Yaoundé site
Contract type: Placement / Temporary assignment (1 year renewable)
Reporting to: HSD Human Resource Solutions
As the public’s first point of contact with the institution, the Receptionist ensures a warm, professional, and personalized welcome, reliable information, and efficient guidance for visitors. They contribute directly to the institution’s brand image, security, and reputation while ensuring a high-quality visitor experience.
MAIN MISSIONS AND RESPONSIBILITIES
A. Physical reception, orientation and flow regulation
- To welcome, inform, announce and guide visitors (learners, members, candidates, artists, partners).
- Promptly identify routine requests and redirect specialized requests to the appropriate departments.
- Give absolute priority and attentive listening to vulnerable people and people with disabilities.
- Cooperate with the security teams (DAK Security) to filter, order and streamline access to the lobby.
B. Telephone reception and call processing
- Answer phone calls promptly (ideally before the 3rd ring) and courteously.
- Receive, qualify and redirect incoming emails and messages to the appropriate contacts on the same day.
- Ensure rigorous traceability of requests and inquiries received.
C. Membership and user card management
- Supporting users throughout their membership process by clearly explaining the plans and associated privileges.
- Register membership applications and collect membership fees according to the authorized payment methods.
- Personalize, print and deliver membership cards on the spot; ensure the processing of complaints.
D. Cultural Events and Activities
- Participate in welcoming the public during shows, openings, conferences and film screenings.
- Check guest lists, register participants, manage waiting flows and support the cultural team.
E. Digital tools, reporting and registers
- Rigorously update computerized records (complaints, suggestions, incidents) via the Odoo ERP.
- Record and transmit weekly and monthly statistical summaries of attendance to Management.
- Write up incident reports and ensure clear activity tracking using office tools.
F. Cleanliness of the space, security and confidentiality
- Keep the reception area spotless, tidy, functional and stocked with up-to-date materials (diaries, QR codes).
- Check the signage and equipment daily; report any technical anomalies without delay.
- Strictly apply the security rules (Vigipirate system) and maintain strict confidentiality.
PROFILE AND SKILLS
- Diploma: Minimum Bachelor’s degree (BAC+3) in communication, tourism, secretarial studies, hospitality or equivalent field.
- Experience: Proven experience in reception or customer service is required. Experience in an international diplomatic or cultural environment is a significant asset.
- Bilingualism is essential: Perfect command of French (spoken/written) and operational professional English (minimum level B2 required).
- Technological proficiency: Good skills in office software and operational experience with Odoo.
- Skills: Proven ability to manage multiple users simultaneously with composure and efficiency.
APPLICATION PROCEDURES
Please send your complete application (CV with recent photo, cover letter addressed to the General Management of HSD, copies of diplomas and employment certificates) no later than November 6, 2026 to: gabrielle.ewane@hsd-melt.com and vanessa.djanabia@hsd-melt.com Rightemployees
Email subject: Application – Receptionist position, Yaoundé
Recruitment & Careers Platform: www.mhd.hsd-melt.com
HSD – Cameroon: 85, Avenue de l’Indépendance, Carrefour Hôtel de l’Air, BP 3948 Bonapriso, Douala – Tel.: +237 6 98 84 36 68 / +237 2 33 43 04 81 – contact.cameroun@hsd-melt.com