Junior Customer Service for a Multinational in the Maritime transportation and transit industry.
Job Location: Douala
Contract Duration: 1 year
Core Missions:
Gaining valuable experience in providing exceptional support to our customers. The candidate will work closely with senior agents to handle a variety of customer inquiries, resolve basic issues, and contribute to building strong customer relationships.
Required Profile:
A/L – BACC +2 year in commerce, or international relations in a business school or any equivalence preferred;
Minimum 1-2 years experience at a similar role
Required skills:
Handle inbound and outbound customer inquiries via phone, email, and chat under the guidance of senior agents;
Provide accurate and timely information about our products and services;
Resolve basic customer issues with the support of senior agents;
Identify and escalate complex issues to senior agents or appropriate departments and maintain accurate records of customer interactions;
Experience with CRM software (eg, Salesforce, Zendesk);
Fluency in English and French will be an asset.
TO APPLY:
Please send your CV and cover letter to: recrutement.brain-rh@brainconsulting-bc.com
Deadline: 10 January 2025
Hello Sir I think there is an issue with the address where CV are to be sent for the BRAIN RH job
Hi, thank you for the update. Company was informed and email was updated, together with a flyer. Good luck