We are looking for a Heavy Vehicle After-Sales Service Administrative Assistant (M/F) based in Cameroon.
Job Description:
We are seeking an After-Sales Service Administrative Assistant for our Heavy Vehicle workshop in Garoua.
More than just a management position, this is an opportunity to be at the heart of the business, ensuring customer satisfaction and contributing to the branch’s performance. This is
a Category 8 position, reporting to the Heavy Vehicle Workshop Manager. Your responsibilities will include:
Preparing and monitoring quotes and repair orders:
Receiving and verifying repair order files for the Heavy Vehicle workshop.
Preparing quotes for internal and external customers, respecting margin requirements.
Verifying the conformity of repair orders (purchase order, sales receipt, delivery slip).
Enter repair order and quote data into the management software.
Follow up with customers to validate quotes and track pending repair orders.
Handle claims related to quotes and repair orders meticulously.
Manage the workshop’s administrative tasks:
Draft and archive administrative documents (reports, invoices, correspondence).
Manage the workshop’s administrative files (claims, warranties).
Ensure the repair order and parts inventory databases are up to date.
Prepare monthly reports on the workshop’s administrative activity.
Manage expense reports and technicians’ overtime records.
Coordinate with customers and suppliers:
Act as the liaison between key accounts, the repair workshop, and suppliers.
Process purchase orders with suppliers (pro forma invoices and validation).
Track deliveries of parts and external services for the repair workshop.
Respond to customer inquiries regarding the status of repair orders and quotes.
Optimizing administrative processes:
Check office supply inventory and anticipate orders.
Propose improvements to streamline administrative processes.
Distribute internal memos and ensure communication between departments.
Desired profile:
This position is for you if you have:
A two-year post-secondary degree (Bac+2 level) in Management, Business, Marketing, Communication, etc.
Significant experience in a Front Office role (minimum two years).
Proficiency in customer relationship management.
Proficiency in office software, including the MS Office suite (Excel, PowerPoint, Word).
Excellent writing, organizational, and prioritization skills.
Negotiation and customer satisfaction follow-up skills.
Fluency in French and English.
Essential personal qualities: strong interpersonal and communication skills, dynamism, rigor, team spirit, responsiveness, and a strong customer service orientation.
A decisive advantage: Knowledge of the heavy goods vehicle, aftermarket, or automotive spare parts sector.
Are you looking for a key position where you will be the administrative linchpin of a dynamic technical team? This opportunity is for you.
Join us and become an essential link in our chain of excellence!
Application deadline: January 4, 2026.
Join our CFAO MOBILITY division!
HOW TO APPLY?
Application deadline: January 4, 2025
Apply ONLY online via the form available HERE: CFAO Mobility Job Portal
