Key Responsibilities
Guest Reception & Check-in/Check-out
Welcome guests warmly and professionally upon arrival.
Handle guest check-in and check-out procedures efficiently.
Verify guest identification, process payments, and issue room keys.
Ensure all guest information is accurately recorded in the hotel management system.
Reservations & Room Management
Manage room reservations via phone, email, and online booking platforms.
Coordinate with housekeeping to ensure room readiness for arriving guests.
Inform guests about hotel amenities, services, and policies.
Customer Service & Communication
Respond promptly and professionally to guest inquiries, requests, and complaints.
Provide information about the hotel, local attractions, transportation, and services.
Handle guest feedback and escalate issues to management when necessary.
Administrative & Cash Handling
Maintain accurate records of guest accounts, payments, and billing.
Perform daily cash reconciliation and ensure accuracy of all transactions.
Assist with administrative tasks such as filing, data entry, and correspondence.
Β Β Β Β Β Β 5.Bilingual Communication
Communicate effectively with guests and staff in both English and French.
Assist international guests with language support as needed.
Other Duties
Coordinate with other departments (housekeeping, maintenance, food & beverage) to ensure guest satisfaction.
Maintain a clean, organized, and welcoming reception area.
Perform other duties as assigned by management.
Candidate Profile
Qualifications:
Minimum of 2β3 years of experience as a receptionist, front desk agent, or in a similar customer service role, preferably in the hospitality industry.
Diploma or certificate in Hospitality Management, Tourism, Business Administration, or a related field is an advantage.
Language Skills:
Fully bilingual in English and French (both written and spoken) β mandatory.
Personal Attributes:
Dynamic, and energetic β able to work in a fast-paced environment.
Clean and presentable β professional appearance is essential.
Customer-focused β genuine passion for hospitality and guest satisfaction.
Excellent communication and interpersonal skills.
Well-organized with strong attention to detail.
Proactive and able to work under pressure.
Flexible β willing to work shifts, weekends, and public holidays as required.
Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Familiarity with hotel management systems (e.g., OPERA, Mews, or similar) is an advantage.
COMMENT POSTULER ?
Envoyez votre CV Γ l’adresse suivante:
recruit.cmr@saasab2e.com
