Location: Douala, Akwa, rue-Foch
Working conditions: On-site
Contract type: 12-month renewable fixed-term
contract Remuneration: To be determined according to profile and experience
Who are we?
PaySika, voted 1st Fintech Startup in Central Africa by Visa, is revolutionizing access to
financial services in CEMAC and beyond. Launched in Cameroon, the 100% African application allows you to obtain a Visa bank card in just a few minutes, rechargeable via mobile money or bank account, without having to travel. Today, more than 100,000 users trust PaySika for their payments, transfers, bill settlements and interoperable transactions. By joining PaySika, you will join an ambitious team that is shaping the future of digital finance in Central Africa. You will work in a dynamic environment, supported by renowned international investors, where each talent directly contributes to sustainably transforming the daily lives of millions of people underserved by traditional banks. Job Description: To strengthen our exceptional customer relationship, we are recruiting a Customer Success. Your main mission will be to be the pillar of our customers’ satisfaction and loyalty. You will be their privileged contact, guaranteeing their experience and resolving their concerns, directly contributing to the growth and reputation of PaySika. Main missions: ➢ Handle customer requests, questions and complaints with kindness and efficiency through all channels (telephone, email, chat); ➢ Proactively, ensure personalized monitoring of your customer portfolio to anticipate their needs and strengthen their commitment; ➢ Apply and guarantee compliance with procedures, financial rules and after-sales service (SAV) standards in force; ➢ Ensure regular reporting on activity and customer satisfaction; ➢ Actively participate in events (trade fairs, webinars, conferences) to animate our community and promote our brand image; ➢ Make regular phone calls to provide customer assistance; ➢ Provide 24/7 assistance to VIP customers using all means available to you (phone, email, chat). Required profile: ➢ Education: Bac+2/3 minimum in Commerce, Sales, Communication or equivalent. ➢ Experience: At least 2 years of initial experience in a similar position
(Customer Manager, Customer Support) is required.
➢ Hard Skills: Mastery of customer service and communication techniques,
proficiency in the Office 360 Suite, particularly Excel, Word and PowerPoint,
knowledge of CRM, particularly Crisp.
➢ Soft Skills: Versatility, listening skills, empathy and ability to work in a
team.
➢ Language: Good command of French and English, both written and spoken (
operational level B2 minimum).
➢ Experience with VISA card or fintech payment systems is an
asset.
Why join PaySika?
➢ A meaningful mission: contributing to financial inclusion and
technological innovation on the African continent; ➢ A dynamic environment: working in a team that values innovation, creativity and collaboration; ➢ Growth opportunities: possibility of hiring after the internship based on results obtained and demonstrated commitment. How to apply? Send your CV to jobs@paysika.co , including the job title in the subject line. Deadline: September 30, 2025. However, recruitment is ongoing. We look forward to exploring your profile and welcoming you to join the PaySika adventure