Career opportunities: CUSTOMER MANAGER (1649)
Recruitment request identifier 1649
CUSTOMER DEPARTMENT OF INDIVIDUALS AND PROFESSIONALS – Société Générale Cameroun – YDE TSINGA – CENTRAL, SOUTH AND EAST SECTOR DEPARTMENT
.
SOCIETE GENERALE CAMEROUN IS LOOKING FOR INDIVIDUAL CUSTOMER OFFICER FOR ITS MANAGEMENT OF INDIVIDUAL AND PROFESSIONAL CUSTOMERS
Position category: 8
Location: 10 regions of Cameroon
The main mission of the Customer Service Representative is to ensure, under the authority of the Customer Service Manager Agency or Space Manager I, the operation, management and development of a portfolio of customers and prospects, and develop relationship banking by providing a high level of customer satisfaction through quality services.
Your daily missions
Develop and manage the portfolio of customers and prospects
Identify sources of growth in your portfolio within your environment with a view to carrying out profitable prospecting actions Use the reports provided by support services to guide your commercial action Advisor customers and prospects on products and services adapted to their needs Sell banking products and services, with a view to increasing the equipment rate. Compliance and Operational Risks Set up and monitor credit files until they are put in place on time Compliance with the Credit Granting Policy (POC) in force Regularly check the limits and commitments on customers Initiate pre-litigation actions Facilitate recovery of debts in conjunction with specialized professions Ensure compliance and respect for rules and procedures Take appropriate measures or raise alerts on subjects carrying operational risks to your hierarchy. Business skills Know the banking offering intended for individual customers, know how to implement customer interview, sales, negotiation and prospecting techniques, master the rules relating to compliance, the fight against fraud and money laundering , KYC and reliability of the customer file, have a good general economic and financial knowledge, be comfortable in English. Behavioral skills Results orientation, Customer orientation, sense of risk, ability to negotiate, team spirit, spirit of synthesis, tenacity. External candidate profile Minimum BAC+3 in B Marketing, Banking, Finance, Commercial action, Management or equivalent discipline Minimum 3 years of professional experience in banking sales
Have good command of IT tools (office pack)
Have a category B driving license

Apply ONLY online via the form available at: https://particuliers.societegenerale.cm/fr/nous-connaitre/nous-rejoindre/nos-offres-demploi-postulez-ligne/