Location: Douala
Contract type: Fixed-term contract, renewable based on performance
Application deadline: August 5, 2025 at 11:59 p.m.
Send applications to: prepdia@gmail.com
About Prepdia
Prepdia is a pan-African company specializing in home tutoring , from primary to secondary school. Present in several countries, our mission is to enable each student to achieve excellence through personalized support.
Main mission
The Customer Service Representative is the main point of contact between Prepdia and its clients (parents). They ensure customer satisfaction, course monitoring, problem resolution , and optimization of the parent/tutor experience. Their role is crucial for customer loyalty and quality of service .
Main responsibilities
- Respond to customer concerns and questions via call, WhatsApp or email.
- Ensure regular monitoring of lessons: satisfaction, punctuality of tutors, progress of children.
- Manage complaints in a prompt, professional and solution-oriented manner.
- Maintain a proactive relationship with parents (follow-up calls, personalized messages).
- Collaborate with the operational team to reassign a tutor when needed.
- Ensure the quality of the service provided and collect customer feedback.
- Update customer tracking records in digital tools (tables, CRM).
- Participate in meetings and make suggestions for improvement.
Desired profile
- Bac +2 minimum , ideally in communications, management, or customer relations.
- At least 1 year of experience in customer relations , administration or file management.
- Fluency in spoken and written French, good spelling required.
- Very good interpersonal skills, ability to listen and manage conflicts.
- Excellent organization, rigor and autonomy.
- Good command of digital tools (Google Sheets, WhatsApp Web, email, Drive, etc.).
- Sense of confidentiality, diplomacy and kindness.
- Knowledge of the education sector is a plus .
Working conditions
- Work in person in Douala.
- Fixed remuneration with performance bonus based on customer satisfaction and loyalty .
- Hours: Monday to Saturday (hours vary depending on peak hours).
- Opportunities for advancement to customer service coordination or supervision positions.
How to apply?
Send by email to prepdia@gmail.com no later than August 5, 2025 at 11:59 p.m. , with the subject line:
“Application – Customer Service Representative Cameroon”
The application file must include:
- Updated CV (PDF)
- Cover letter explaining why you are the best person for this position
