Job grade: 6 / Job level: 3A
ready to work across the national territory.
The position is based in Douala.
JOB PURPOSE
Strategically manage and grow the Direct Sales Channel, ensuring alignment with the Bank & overall objectives.
KEY RESPONSIBILITIES
Recruit and train a team of Team Leads and Direct Sales Representatives.
Manage attrition and meet the number of DSAs required by the capacity plan. To maintain complete personnel records.
Audit the DSA operation monthly, quarterly, and annually, and prepare them for annual
Area management & market intelligence/market conditions, competitor analysis and activities, and demographics.
Comprehensive performance management on the whole channel (people, systems, and methods).
Develop and manage a Management Information System (MIS) for direct sales, including full reporting & tracking.
Market bank customers and transfer competitor loans to the Bank.
Oversee and support Team Leaders, and by extension, DSAs & Telesales, by providing training, setting SCORECARD objectives, monitoring performance, and controlling incentive payments.
Personally Callback 5% of all account opening forms and loan applications for customer feedback. Achieve volume and value targets to contribute to the Bank & overall goals.
Ensure that own area of operation is alert to Money Laundering, compliant with Group Standards (including KYC requirements) and actively dispels Money Laundering/fraudulent activities. Adhere strictly to the Bank’s Code of Conduct and ensure that the channel complies without exception.
Ensure the implementation and adherence to the EXCEL (Exceptional, Exceeds, Competent, En Route, Lagging) Performance Framework across the Direct Sales Channel.
Monitor and review the performance ratings of Team Leads and DSAs, providing strategic direction for performance improvement and development.
Facilitate training and development initiatives in line with the EXCEL Framework to enhance overall sales performance.
JOB PROFILE
Experience
Extensive experience in sales, including a successful track record in sales leadership roles.
Experience in managing and leading sales teams.
Skills & Knowledge
Strong leadership and organizational skills.
Excellent communication, negotiation, and presentation skills.
In-depth understanding of sales principles and customer relationship management.
Quality oriented
Strategic Planning and Execution
Leadership and Team Development
Sales Targets and Performance Management
Customer Relationship and Account Management
Budgeting and Resource Allocation
Collaboration with Other Departments
Requirements
Education
Personal attributes
Strategic thinker with the ability to make sound decisions under pressure.
Exceptional problem-solving skills and adaptability.
High level of integrity and professionalism.
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity, physical ability, etc…
NB: Only shortlisted candidates will be contacted.
APPLICATION PROCESS
Please submit your CV and motivation letter to ECM-Recruit@ecobank.com latest March 24 th, 2025 , at 5pm prompt, with the subject “DIRECT SALES MANAGER”