Job Description
Key Account Recovery Manager (CDI) – (24000099)
Description
MAIN MISSIONS & ACTIVITIES
· Manage the evolution of the debt in your portfolio and reduce the bad debt rate
§ Analyze the evolution of the debt by age, business and payments of the accounts in your portfolio and set up a settlement plan. § Record payments and monitor the collection and updating of accounts (payment, transfer, check, cash) § Letter transfers for the months and offers concerned by the debt § Establish relationships of trust with debtors, and anticipate the risk of non-payment, § Control the payment paths of your customers and know how to escalate in the event of a blockage. § Plan your actions and share the visit and action schedule with your management · Ensure the recovery of debts from your customer portfolio in accordance with procedures § Follow up with customers in writing and by telephone and plan your visits according to priorities § Prepare the visit file § Visit the customer § Suspend lines § Restore lines following invoice payments and ensure a reconnection rate of 98% § Write the visit report § Keep the daily reporting of your activity up to date § Manage moratoria § Process invoice returns § Locate and contact debtors to question them on the status of their payments § Negotiate payment deadlines of 60 days maximum or payment schedules § Investigate and resolve discrepancies § Update the account status and database regularly § Comply with requirements when legal action proves unavoidable Develop and improve the business relationship with portfolio customers § Organize business meetings if necessary to facilitate payments: signing contracts, negotiating new offers, etc. § Support the customer in processing their complaints and implementing new offers § Support customers/suppliers in monitoring their payment internally in order to negotiate compensation or payment exchanges. Qualifications Standard training: Bac +3 in management, banking or finance Minimum experience: 1 year in a similar position Main location: CM-Littoral Workplaces: Maképé Makepe Site Immeuble Orange Douala 1864 Job: Client : CDI : Permanent

Apply ONLY online via the form available.
Deadline: as soon as possible, the offer may close at any time.