Job grade: 5 / Job level: 3B
ECOBANK CAMEROUN SA
is recruiting
ready to work across the national territory.
The position is based in Douala.
a Service Supervisor Account
Management & Payment Incident
JOB PURPOSE
Responsible for Account Opening via IBPS, Customer Service back-office processes in accordance
with the institution’s policies, approved procedures and Local Compliance and the strict
application/declaration of Payment Incident.
KEY RESPONSIBILITIES
Enforce groupwide standard policies and procedures related to account opening and payment
incident.
Check data entry and document for correctness in the account opening, account maintenance
and signature maintenance process and follow up with branches for correction of discrepancies.
Control of documentation for correctness in the account opening, account maintenance and
signature maintenance process via IBPS and ensure necessary regularizations.
Review and ensure mandates exist on all accounts.
Review accounts with double ID and regularize accordingly.
Reactivate dormant accounts as per bank procedure.
Prepare a daily report for confirmation of correctness of accounts controlled.
Ensure compliance to regulatory and institutional requirements: Payment Incident (CIP),
Declaration of BEAC foreign currency accounts etc.
Submit a consolidated statistics of payment incident clearly stating each action.
Prepare and submit operations daily/weekly/monthly reports.
Daily, Monthly proofing of Accounts.
Perform any other function as and when assigned by hierarchy.
Control of minor accounts.
Regularization of accounts without initial deposit.
APPLICATION PROCESS
Please submit your CV and
motivation letter to
ECM-Recruit@ecobank.com
latest December 31st, 2024,
at 5pm prompt, with the subject
“SERVICE SUPERVISOR ACCOUNT MANAGEMENT & PAYMENT INCIDENT”
Ecobank Cameroon is an equal opportunity employer and will not discriminate on the basis
of gender, religion, ethnicity, physical ability, etc…
NB: Only shortlisted candidates will be contacted.
Visit our website at www.ecobank.com
JOB PROFILE
Experience
3 years in banking operations.
Education
Minimum University degree (BAC + 3/4).
Skills & Knowledge
Ability to detect unauthorized changes on instruments presented.
General understanding of Bank products, foreign exchange local. regulations.
Quality oriented.
Ability to efficiently prioritize the tasks to perform.
Good level of security sense and fraud awareness.
Personal Attributes
Excellent interpersonal skills and ability to communicate.
Strong people management and leadership skills.
Very well organized and structured.
Pro-activity and creativity.
