Should be ready to work across the national territory. The position is based in Douala.
I. NATURE OF CONTRACT
Permanent Contract
II. JOB PURPOSE
To deliver high quality service and customer retention approach to managing client relationships to
enhance product sales and new client growth targets.
To deliver on agreed individual targets for:
– Deposit growth,
– Revenue generation
– product sales (Cross selling)
– new client acquisition,
– Digital products sales, (Mobile App, Ecobank Online)
– Loan portfolio management.
III. KEY RESPONSIBILITIES
Proactively develop client relationship, anticipate and provide solutions to client needs and give high
priority to client satisfaction, with responsibility for meeting or exceeding agreed performance
targets and objectives.
Work to onboard clients and develop portfolio through the sales of direct banking products and
services
Ensure that client instructions are duly served by applying all standard checks and controls in
coordination with other departments.
Achieve a satisfactory level of knowledge of Classic Banking products and services.
Business and Financial Performance
Handle client queries of day to day nature and assist in resolving client issues
Customer Excellence
Track and provide weekly reports on Portfolio performance at RM level
Team Player
Leadership and People Management
III. KEY RESPONSIBILITIES
Ensure full adherence to Operational Risk and Compliance guidelines eg KYC and anti-money
laundering measures.
Constantly monitor credit portfolio to ensure maximum of 3% NPL.
Process Control and Operational Performance
Lead strategic initiatives that will create business growth
Strategic Initiatives
IV. REPORTING
Reports to Head Direct Banking
VI. APPLICATION PROCESS:
Please submit your CV and motivation letter to
ECM-Recruit@ecobank.com latest
May 20th, 2025, at 5pm prompt,
with the subject “RELATIONSHIP MANAGER, CLASSIC”.
NB: Only applications matching with the desired profile will be contacted.
Warning: The Use of this title does not indicate any limitation on your duties or job function, and you may be assigned
to different duties or asked to carry out additional duties from time to time.
Ecobank is an equal opportunity employer and will not discriminate on the basis of gender, religion, ethnicity,
physical ability, etc…
V. JOB PROFILE
Experience & Qualifications
At least 3 years’ experience in Banking, Marketing or Sales in FMCG organization
Sound business product knowledge and people development performance record
Good Understanding of operations, technology and customer services to drive the Classic banking
business.
Bachelor’s/Master’s degree preferably in Finance, Accounting, Business Administration, Marketing
or related field of study
Fluent in English & French.
Skills and Capabilities
Customer/market oriented and Networking
Ability to establish direction and drive execution
Excellent at delivering and owning results
Strong interpersonal, influencing and communication skills