Job level: 3 | Job grade: 2A
Able to work throughout the
national territory. Position based in Douala.
MAIN OBJECTIVE
• Ensure the management of cards, including ordering, distribution, and
transaction settlement.
• Actively participate in the implementation of the bank’s strategy regarding
customer onboarding to new digital solutions.
• Process third-party settlement operations (VISA/MasterCard/GIMAC, etc.).
MAIN RESPONSIBILITIES
• Ensure the collection of bank revenues related to cards and digital products.
• Contribute to improving customer service by ensuring better management of
complaints and improved functionality of cards and digital solutions.
• Reduce or intercept internal fraud.
• Ensure continuity of service for card and digital product activities.
• Load prepaid cards and process card orders.
• Reprocess rejected transactions.
• Update the card order tracking file.
• Reconcile partner transactions daily.
• Reconcile/Proof accounts related to card activities and clear suspense accounts.
• Resolve customer complaints related to unsuccessful transactions in accordance with SLAs.
• Provide transaction statistics.
• Propose/initiate reviews of procedures related to card production, digital products, and
complaint management.
• Ensure the production of regulatory reports related to this activity.
• Perform any other tasks assigned by management.
JOB PROFILE
• At least 2 years of experience in the banking sector, particularly with a good understanding of
digital products and electronic payments .
• Sound knowledge of current financial and banking regulations.
• Strong analytical skills, including interpretation and problem-solving techniques. • Excellent knowledge of regulations governing banking transactions, foreign exchange
regulations , and domiciliation. • Higher education (Bachelor’s + 3/4 years) preferably in finance, management, accounting, marketing, or other related fields. Experience and Qualifications
JOB PROFILE
• Excellent communication and teamwork skills.
• Sound knowledge of current financial and banking regulations.
• Sound knowledge of current electronic payment regulations.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Knowledge of risk management.
• Bilingualism (French/English) would be an asset.
Skills and Knowledge
• High level of discretion, meticulousness, efficiency, and availability.
• Quick learner.
• Ability to work independently towards set objectives.
• Strong commitment to quality work.
• Innovation.
• Ability to work under pressure.
• Courteous demeanor.
• Ability to work effectively as part of a team with all staff.
• Respect for visitors and colleagues.
• Excellent communication skills.
• Autonomy.
• Versatility.
• Ability to work effectively in a multidisciplinary team.
Personal Qualities
Note: Only applications meeting the selection criteria will be contacted.
“Ecobank is committed to providing equal opportunities to all and promoting an inclusive and diverse work environment. To
this end, we encourage applications from all individuals, regardless of nationality, ethnic origin,
gender, age, social class, religion, beliefs, or disability, while fully respecting the
local laws and regulations in force in the countries where Ecobank operates.”
APPLY NOW
Please submit your CV and cover letter to
ECM-Recruit@ecobank.com no later than August 9, 2026, at 5:00 PM,
with the subject line “SERVICE OFFICER CARD OPERATIONS”.
Deadline: August 9, 2026, at 5:00 PM
