Today, as part of our operations in Douala, Cameroon, we are seeking a Support Engineer (M/F) ready to take on strategic challenges and make their mark on the future of digital technology in Africa.
Responsibilities:
Diagnose and resolve technical incidents (hardware, software, network, security)
; provide user support (clients or employees) via ticketing tools, particularly Odoo;
participate in the installation, configuration, and maintenance of equipment (servers, routers, firewalls, etc.) and client interconnection links (fiber optics, microwave links, etc.);
document customer relationship management and incident resolution procedures;
collaborate with project teams for production deployments at existing client sites and technical upgrades;
and stay informed about market tools and solutions.
Qualifications: Bachelor’s degree
(Bac +3) to Master’s degree (Bac +5) in computer science, networks, or systems;
2 to 5 years of experience in a similar role, ideally in a customer support department.
Skills:
Proficiency in Windows/Linux environments, Odoo, Cloud;
Knowledge of networks (TCP/IP, VLAN, VPN, etc.);
Knowledge of virtualization technologies (VMware, KMV, Hyper-V, etc.);
Experience with monitoring and ticketing tools (Zabbix, Nagios, GLPI, etc.);
Basic knowledge of cybersecurity and ITIL best practices.
General Information:
Location: Douala, Cameroon;
Contract Type: Permanent ExploreAfrica
HOW TO APPLY?
Applications must be submitted exclusively via the website: https://st.digital/jobs
APPLICATION DEADLINE: URGENT
