About the Business
AITG is a Cameroonian company based in Yaoundé and specialized in the provision of innovative IT services such as the Centralization of management data or GSIE (Externalized Information Systems Management). With a client network that extends over 7 of the 10 regions of Cameroon, our objective is to conquer the entire sub-Saharan African sub-region in the very near future.
To meet the needs inherent in the growth of our management data centralization and outsourcing activities, we are looking for a professional Technical Support Intern
· Missions
– Complete management of customer complaints.
– Monitoring of the DATACENTRAL network.
– Monitoring of managed IT systems .
– Online technical support for customers.
– Remote maintenance.
– Intermediation with clients in the context of technical interventions.
– Provide telephone, email and social media support to customers.
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– Manage the processes for acquiring and renewing the IT components of our managed clients .
– Intermediation with third-party service providers within the framework of missions with our managed clients .
– Constantly ensure full customer satisfaction.
– Continuously boost the level of consumption of our services among customers.
– Continuously identify changes in customer needs.
– Develop the existing customer portfolio and build customer loyalty.
– Assist the Administrative and Financial Department in some of its tasks.
· Required skills
– Good computer skills, particularly the WEB, electronic messaging tools, social networks, and business management and accounting software.
– Good knowledge in the Administration of Networks and Computer Systems.
– Good listening, analytical and initiative skills.
– Excellent interpersonal, argumentation and negotiation skills.
– Good foundation in management (accounting, business management) would be an asset.
– Excellent oral and written expression skills.
– Dynamic, organized and insightful.
· Academic and Professional Profile
– Have a minimum of a BACC+3 in IT;
Job location : Yaoundé
Nature of the contract: Internship agreement.
Applications (CV + cover letter) must be sent to the following address: recrutement.technique@advance-it-group.biz no later than May 15, 2025.
NB: – No action will be taken on non-compliant applications.