Location: Douala
Industry: High-End Dining / Michelin-Starred Gastronomic Restaurant
Salary Expectations: 80,000 – 90,000 XAF (Based on Experience)
Gender: Male / Female
On behalf of our prestigious client, a leader in high-end dining in Douala, we are recruiting a passionate and dedicated Lounge/Restaurant Server. This role is pivotal in delivering an unparalleled guest experience in a sophisticated and fast-paced environment.
Your Mission:
To embody excellence through impeccable service, ensuring every guest enjoys a memorable and seamless culinary journey from arrival to departure.
Profile We Are Looking For:
The ideal candidate is a true ambassador for the establishment. You will personify exceptional service, uphold the highest standards of a Michelin-starred restaurant, and guarantee complete guest satisfaction. Strong cash handling and point-of-sale (POS) skills are essential for this role.
Key Responsibilities:
1. Service Excellence & Guest Relations:
- Warmly welcome, seat guests, and present menus.
- Expertly explain menu items and make personalized recommendations.
- Take and serve food and drink orders with precision and professionalism.
- Be highly attentive, anticipate guest needs, and accommodate special requests to elevate the dining experience.
- Act as the primary point of contact for guests, addressing any inquiries or concerns promptly and professionally.
2. Cashier & Payment Processing:
- Accurately process end-of-meal bills and handle cash, credit card, and other payment methods efficiently.
- Manage the point-of-sale (POS) system for ordering, modifications, and settlement.
- Ensure full reconciliation of transactions at the end of each shift.
3. Preparation and Setup:
- Execute pre-service setup, including cleaning, table setting, polishing glassware/silverware, and stocking service stations.
- Ensure the lounge/restaurant environment is immaculate and meets established standards.
4. Cleaning and Maintenance:
- Maintain the cleanliness and organization of the dining area, including clearing and resetting tables promptly.
- Adhere to strict cleaning schedules for all front-of-house areas and equipment.
5. Teamwork and Collaboration:
- Work seamlessly with kitchen and bar teams to ensure smooth service flow.
- Support colleagues during peak periods and contribute to a positive, collaborative work environment.
Requirements:
- Experience: Minimum 3-5 years of experience as a Server in a high-end restaurant, hotel, or lounge.
- Education: A background in Hospitality Management or related training is a significant advantage.
- Technical Skills:
- Proven experience in cash handling and proficiency with Point-of-Sale (POS) systems.
- Fluent in French; proficiency in English is highly preferred.
- Professional Skills:
- Exceptional communication and interpersonal skills.
- Ability to multitask and maintain composure under pressure in a fast-paced environment.
- Strong team player with a proactive and collaborative attitude.
- Personal Attributes:
- Impeccable personal presentation and grooming.
- Punctual, reliable, and demonstrates a strong work ethic.
- Friendly, courteous, and genuinely focused on guest satisfaction.
- Availability: Must be available to work flexible hours, including evenings and late nights. A typical shift runs from 4:00 PM to 12:30 AM.
How to apply: Send your updated CV to the address: recruit.cmr@saasab2e.com with the subject “Server Dla”.